spliceosome wrote:
Well, I only have had bad experience with them so far. Today was probably 15th time that I phoned their customer service in uk, and got similar response, yeah ok, we're processing your refund, blah blah blah. Then I asked her if I could talk to the store manager, she explained things to storemanager and came back and said, ok we will process your refund today. I said, can I talk to the store manager? She said he's busy; apparantly he did not want to attend my call. I cant imagine these people have such a ridiculous service, I mean common guys, I am making 15 phone calls to them in a span of 4 months and neither do they supply me the dvds nor can they refund my money.
Further, I asked her if customer service ever regularly watch the zulm.net forums, and she replied yes, we sometimes do, I said well, go and see whats happening to your reputation. And she dint give a damn.
THESE PEOPLE SUCK BIG TIME. THEY'VE NO COURTESY FOR A CUSTOMER. I dont even know if they'll return my money.
spliceosome... file a "disputed charge" with ur credit card company ! and that should solve the problem !