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Zoran009
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PostPosted: Thu Jan 23, 2003 4:21 pm 
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Joined: Mon Dec 03, 2001 5:53 pm
Posts: 14989
Well, Fox were very prompt exchanging, one faulty disc(no music) of CLEOPATRA! u just have to leave ,nane address on a phone line, and Voila, u get replacement, u dont have to send orig either?
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DragunR2
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PostPosted: Thu Jan 30, 2003 6:39 pm 
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Joined: Wed Dec 05, 2001 3:16 am
Posts: 4259
Home Theater Forum had a chat with BTTF producer/co-writer Bob Gale on January 21. Below is are some excerpts about the misframing.

http://www.hometheaterforum.com/files/gale.txt

<Benjamin_Dorsey> There has been talk in forums like this about mis-franming in
parts 1 and 2, did you help universal along to correct it?

<bob_gale> The framing issue was first brought to my attention by someone in
Australlia where the DVDs were released in September. For whatever reason,
Universal never sent me check disks after the mastering, so this was my first
inkling of it. I got an email about it around Thanksgiving. I went ballistic
and came down on everyone at Universal to explain it. Near as I can
understand it, some idiot in the transfer house lined up the 1:85 mattes
with the hard matted ILM 1:66 mattes. My fault, for not insisting to look at
the 1.85 transfers, but this is one of those things you assume is idiot proof.
I've done this many times, and every other technician knows you lay the 1.85
matte from the center. It never occurred to me this would get screwed up.
Well, it did, we caught it, thanks to people like you all on this forum, and
the new versions are supposed to be finished at the end of this week. You
can be sure I will check them!

[later on]

<BrentJ> Hello, I'm sorry if this has already been asked, but I couldn't find it anywhere.
Will the fixed BTTF dvd's be released to stores?If so, when can we expect them and how can
we make sure that we don't get the originals? Thanks for your time!

<bob_gale> When the initial run of the DVDs has been sold, the new versions will be the
only versions available. I don't know what they'll put on the box to indicate this.
But if you have the original pressings, Universal will replace them with the new ones
when they're available. The official website should have the number to call, and
BTTF.com will have the correct info. The new pressings will not be availble until
next month -- probably late in the month. The remastering is supposed to be finished
this week. The new pressings will also have letterbox versions of the trailers.
Why they put the fullscreen trailers on the widescreen editions is beyond me.



Edited By DragunR2 on 1043952063
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sknath
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PostPosted: Thu Jan 30, 2003 8:18 pm 
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Joined: Mon Dec 03, 2001 4:17 pm
Posts: 2853
Location: Canada
Goodnews Ul and all you Cannucks...

I received a fone call from Universal Home Video Canada and they are sending me pre-paid envelopes to send them back the faulty Discs and they assured me of replacing them with the new ones as and when they arrive.
The tentative date was late Feb / early March... So All ya Cannucks, do call the 1-800 number (meant specifically ) for Canada and leave a message for them and they will call back ... blah blah blah ! (you know the rest ) :D
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DragunR2
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PostPosted: Fri Feb 21, 2003 6:08 pm 
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Joined: Wed Dec 05, 2001 3:16 am
Posts: 4259
from thedigitalbits.com:

We have an update for you on those Back to the Future box sets with the mis-framed Part II & III discs. The corrected discs will be available by mail sometime in March. They'll also be issued to stores. Here's what Universal has been telling their customers, via e-mail, about how to identify the fixed sets:

"The new packaging will have a "V2" printed near the bottom of the screen format/bar code sticker. This will indicate that the set contains the remastered versions of BTTF II and BTTF III. The same "V2" will also appear on the new discs after the copyright language line."

For those of you who have already purchased the set, click here for details on how to arrange getting your discs replaced. Thanks to Bits reader Robert N. for sending this in.

Back with more later...
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rana
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PostPosted: Tue May 06, 2003 5:00 pm 
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Joined: Sun Dec 16, 2001 7:27 pm
Posts: 6146
sknath wrote:
This is what DragunR2 sent me in an e-mail
------------------------------------------------

from thedigitalbits.com:

(EARLY UPDATE - 12/19/02 - 10:30 AM PDT)

A lot of people have asked us about the mis-framing problem with the Back to the Future 2 & 3 DVDs. What appears to have happened is that the widescreen matting has been done in error, so that the image that appears on the disc is not correctly framed as it should be. a thread over at the HTFwith screen shots illustrating this, so check it out if you're interested (note that the pictures show the R2 version, but the R1 transfer is the same). Here's the e-mail Universal is sending people about this issue:

"Thank you for your email. Universal Studios will exchange Back to the Future parts 2 and 3 for copies with the updated framing in late February 2003. You may send the DVDs back now or wait until February. Please send Back to the Future disks 2 and 3, without the case, and a letter with the following information: Name, Full Mailing Address, Daytime Phone Number, Reason for Return and Return Address. Send to:

Back to the Future DVD Returns
PO Box 224468
Dallas, Texas 75260

Thank you,
Universal Studios Customer Service"

By the way, we also have a Canadian customer service number for people to call: 866-532-2202. Thanks to readers Mark P. and Scott B. for sending that in.

*********************************************
UL.. maybe there is still some hope then :)

Reminder:
Have you got your incorrectly matted BTTF discs exchanged??

Rana
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Zoran009
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PostPosted: Tue May 06, 2003 5:22 pm 
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Joined: Mon Dec 03, 2001 5:53 pm
Posts: 14989
universal customerservice suggested to email:

mailto:universalstudios&dreamworks@leemarketing.com
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