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Panic
 Post subject: Faulty DVDs from IW
PostPosted: Sat Dec 28, 2002 2:20 am 
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Joined: Mon Dec 03, 2001 6:52 pm
Posts: 102
I had ordered some DVDs. Of the seven 2 of them have turned out to be faulty. So I was wondering if Indeaweekly will exchange them for working DVDs

Cos I Live in UK, I wondering is it worthwhile persueing this?
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sknath
 Post subject:
PostPosted: Sat Dec 28, 2002 3:11 am 
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Joined: Mon Dec 03, 2001 4:17 pm
Posts: 2853
Location: Canada
Yes they will and they should replace it... Just e-mail Afzal... and send them back ! (at least thats what I think should happen :D )
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Panic
 Post subject:
PostPosted: Sat Dec 28, 2002 1:41 pm 
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Joined: Mon Dec 03, 2001 6:52 pm
Posts: 102
Has anyone ever sent DVDs back to this company, if so what happened ?
I would really like to know.
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Hardev
 Post subject:
PostPosted: Sat Dec 28, 2002 3:41 pm 
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Joined: Sun Mar 10, 2002 9:22 pm
Posts: 111
i send them one DVD which was defected they refund my money included bothway shipping charges. they have very good service
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shuman
 Post subject:
PostPosted: Sat Dec 28, 2002 3:57 pm 
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Joined: Wed Dec 05, 2001 9:07 pm
Posts: 1114
i guess i will take the turn to answer that! :D

There were number of occasions where i had to return DVDs back to IW. Sometimes it was DVD that didn't play on my faulty DVD player, sometimes it was not what was described on site. sometimes i learned about the DVD to be inferior while it was on the way and decided to return before breaking the seal. sometimes, it was used and wasn't pleased with the useness.

The very first time when i returned a DVD back to IW, they refunded my cc card ONCE they received the DVD back to them. Since i am from canada, the cc company are crooks, in a sense that they would charge higher exchange rate when charging and giving lesser exchage rate when taking refund. IW was prompt!

The Second time when i returned a DVD back, it was very poor quality dvd and was missing features what was described on site. Afzal took it back, giving me refund once again.

The Third time when i returned a DVD back cause of it's inferior quality which i learned from zulm, afzal took it back without question. Again, this time he gave me credit toward my following purchase ONCE he received the DVD back.

The Fourth time when i had to return a DVD cause it had freezing behaivour. Afzal sent me a replacement BEFORE he even received the DVD back.

The Fifth time when i had to return the DVD cause it was used. I received another used DVD as replacement, on top the package went to custom.

As for getting the return shipping refunded, well.. they refused to begin with, but they did refunded afterward, i guess can't remember. They were fine doing return/replacement/refund. But since you are way out there in UK, their service toward you may differ. hope not!
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asif
 Post subject:
PostPosted: Sat Dec 28, 2002 5:42 pm 
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Joined: Sun Mar 10, 2002 3:52 pm
Posts: 705
Location: EAST END,LONDON
shuman wrote:
i guess i will take the turn to answer that! :D

There were number of occasions where i had to return DVDs back to IW. Sometimes it was DVD that didn't play on my faulty DVD player, sometimes it was not what was described on site. sometimes i learned about the DVD to be inferior while it was on the way and decided to return before breaking the seal. sometimes, it was used and wasn't pleased with the useness.

The very first time when i returned a DVD back to IW, they refunded my cc card ONCE they received the DVD back to them. Since i am from canada, the cc company are crooks, in a sense that they would charge higher exchange rate when charging and giving lesser exchage rate when taking refund. IW was prompt!

The Second time when i returned a DVD back, it was very poor quality dvd and was missing features what was described on site. Afzal took it back, giving me refund once again.

The Third time when i returned a DVD back cause of it's inferior quality which i learned from zulm, afzal took it back without question. Again, this time he gave me credit toward my following purchase ONCE he received the DVD back.

The Fourth time when i had to return a DVD cause it had freezing behaivour. Afzal sent me a replacement BEFORE he even received the DVD back.

The Fifth time when i had to return the DVD cause it was used. I received another used DVD as replacement, on top the package went to custom.

As for getting the return shipping refunded, well.. they refused to begin with, but they did refunded afterward, i guess can't remember. They were fine doing return/replacement/refund. But since you are way out there in UK, their service toward you may differ. hope not!

u seemed to be returning alot of faulty dvds !!!
i don't think theres anyone here who has had to returned a dvd from the excellent pirate service we get from certain on-line stores :D
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shuman
 Post subject:
PostPosted: Sat Dec 28, 2002 6:39 pm 
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Joined: Wed Dec 05, 2001 9:07 pm
Posts: 1114
asif wrote:
u seemed to be returning alot of faulty dvds !!!
i don't think theres anyone here who has had to returned a dvd from the excellent pirate service we get from certain on-line stores :D

yaar, this is over the period of approximately 18 months or so. I just posted what i remember accurately. There were number of times i kept the dvd which was sent out to me on errors thinking them i am doing them some good (but no acknowledgement).

O well, according to the topic of this thread, they take return alright and give refund/replacement accordingly. most of the time atleast! Respected members said you will get them on phone when you need customer service, that's true. They will do anything possible.
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Hardev
 Post subject:
PostPosted: Sun Dec 29, 2002 5:42 am 
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Joined: Sun Mar 10, 2002 9:22 pm
Posts: 111
i don,t think i have faulty dvd player i have sony dvp S 7000 and sony and sony dvp - S500D player the dvd i return to IW was defected i tried to to play on my both player and on my computer dvd player but that dvd disc keep freezing on same chapter on all three players . so it must be defected disc . so i wrote to IW they took it back without question ask.i apprecite their servcvice.
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Khiladi
 Post subject:
PostPosted: Sun Dec 29, 2002 4:27 pm 
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Joined: Fri Apr 19, 2002 6:21 am
Posts: 539
Location: Australia
the only recent dvd i returned to IW was Dil Vil Pyar Vyar. had some problems playing it when i got it. the second copy is on its way! didn't have to pay anything futher & I was also offered a refund for shipping charges for sending it back to them, hopefully i should be receiving my dvd tomorrow!

its no use pointing your finger at IW after a while when your dvd starts freezing up. regardless from where you buy your dvd's companies like Video Sound, Eros have sh*t dvds so blaming IW for this is silly.
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Hardev
 Post subject:
PostPosted: Sun Dec 29, 2002 6:22 pm 
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Joined: Sun Mar 10, 2002 9:22 pm
Posts: 111
please ,
don,t take my comments wrong ,in no way i would blame IW for the dvds keep freezing . The company who author the dvd are to be blame.IW just seeling their dvds, what i meant was that IW have really good customer service . i was replying to panic mail , that he/she don,t have to worry about the customer sevice of I W .
happy new to all
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CRAZYDVDBUYER
 Post subject:
PostPosted: Wed Jan 08, 2003 6:56 pm 
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Joined: Mon Oct 21, 2002 1:46 am
Posts: 364
Location: NEW ALBANY, OH, U.S.A
I purchased the DEI version of Roja and it did not play on my dvd player or even on my computer. It kept saying cannot read the disc. I sent them back for a replacement. This is infact my first return to them.
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sknath
 Post subject:
PostPosted: Wed Jan 08, 2003 8:07 pm 
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Joined: Mon Dec 03, 2001 4:17 pm
Posts: 2853
Location: Canada
Guys just a word of Caution.. Please avoid all those DVDs being sold at all sites (IW and others)... where they sell u the DEI replicated discs at dirt cheap prices.

Wait for the official re-release of the same disc on a BEI label (coming from BEI directly) so that you can "at-least" be assured that you will get good quality media for your DVds.. I dont think Sandish would like to mess up on that front, as he would need all the goodwill of customers to regain his business :)
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Hardev
 Post subject:
PostPosted: Sat Jan 11, 2003 4:40 pm 
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Joined: Sun Mar 10, 2002 9:22 pm
Posts: 111
When BEI will be in buisness ?
I am looking forward to buy their dvds
I order GUNGA JAMUNA from on line I have my dout if it is a genuine . Most of DEI dvds i have have DEI and the serial no.prints on the rim of the disc this one does not have that. the disc i get have DVD VM LO GUNGA JAMUNA print on the rim of the disc. it is a gold media disc
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