Recently I ordered two films over the "Company" Canadaflix wich seemed to be reasonable priced and since, so far, i had good look with canadian dvd retailers i gave it a try.
Big MISTAKE !!!
I ordered two films Dil Chahta Hai and Abhay witch came in after two weeks.
Both where still shrinkwrapped and looked good.
I checked "Dil Chahta Hai" first, due to the thread in this forum, but was happy that it had no real problems with my hardware.
Unfortunatly that was not the case with the other disk, Abhay had a completly unplayable chapter.
I tried on several DVD Players and Computer Drives with the same results on each of them.
After contacting ****flix by email some guy named Kshitij Kumar wrote:

>Hi Thomas,

>Good to hear from you again. I am glad the other disks were fine.

>My apologies for the problem with Abhay - we will definitely replace it.

>Could you please print out this letter and enclose it with the Abhay DVD, and
>mail the two to us? Please mail the movie to:

>Canadaflix.com,
>C/O Digibuster
>281 Spring Street,
>Cheshire, CT
>06410
>USA

>Hopefully the next one will work fine.

>Thanks!

>Kshitij Kumar,
>Canadaflix.com

Oops - not canadian but american - that should have made me careful, but i did what he wanted and send the disk back.
By airmail, from germany, could have bought a cheap dvd for the postage instead.
Afterwards - no answer from that Kumar guy, hell , even the news about special offers and new product stopped.
I mailed the three times - no answer.
Most possibly some poor guy who also ordered that title got my crappy disk and they cheated twice the money out of that dvd coaster.
I don't know how they are related to INDIAWEEKLY, but the original package sent to me, carried that companies name and return address.
Maybe someone in this forum can clarify their connection, i almost ordered from indiaweekly but will not do until i am sure they are not related in any way to the canadaflix thieves.
I will try to contact my credit card company and get my money back - don't know yet if this will work.
So, be warned CANADAFLIX is highly unprofessional and obviously a "Grab the money and run scheme" don't be as stupid as i have been AVOID them like plague.
Greetings to everyone,
Thomas

Hi Thomas, I live in Ottawa, the same city from where Canadaflix operates. Now, are u in Germany ?

Apparently Canadaflix is IW sister branch in Canada. This is cos Kshithij happens to be the bro-in-law of the owner of IW. So even Afzal tells me that if I wanted to rent DVds I should try out Canadaflix.

However, buying from IW is a totally different ball game. I can vouchsafe for that, and so also from various others who have purchased from them. (The skeptics will be there, and you will have to just trust your instincts..but I am certain you wont be disappointed)

I dont buy anything from Canadaflix as they have ridiculous prices and I will second your stand, that no one should buy anything from Canadaflix.

Hi Thomas, Mr. Nath, and others.

I am the infamous Kshitij Kumar , and I own and operate Canadaflix.com.

In the three years that I have operated this web site, I have been thanked many many times by people for taking the pain of answering every email from my customers personally and promptly, for solving their problems myself and not through my staff, but never have I been publicly rebuked. Therefore, I decided to respond to this note myself.

1. Canadaflix has been around for three years. We are, therefore, not a "grab your money and run" scheme or we should have been running a long time ago.

2. As you mentioned, Thomas, we do have reasonable prices.

3. We have, in the past, asked our suppliers in other countries (including Indiaweekly) to ship DVDs to us if we run out of DVDs. This is so that customers like yourself get DVDs faster in case they are out of stock with us here in Canada.

4.We do, also, ask our partners in the US, UK, etc. to ship orders locally sometimes, so our customers in those countries do not have to pay customs duties - we are trying to help save our customers money.

In your case, we had the DVDs shipped to you from the US, but unfortunately there was a problem and one of the DVDs did not work well.

Oh well, we always make sure our customers are happy, so we asked you to send the DVD back to us and we will happily replace the DVD or refund the money if we can't ship another copy.

We asked you to send the DVDs to our US shippers since we thought it would work out faster if that happened. That was our mistake, we should have asked you to ship it back to Canada so we could fix it for you here. I have personally apologized to you for this.

Anyway, the faulty DVD has not yet been received and verified by us and hence the delay in sending you the DVD back.

And before we send more special offers to our customers, we want to make sure our inventory is back in order - hence no emails to our customers recently.

No, Thomas, we would never ever sell a used DVD to someone as a new one - or sell one that we suspect has a problem at all.

I am a proud man. I have built up this web site one customer at a time, and it does hurt that you would think that we could do such a thing.

As for Mr. Nath, he is a nice guy, very knowledgeable about compression techniques etc., and I respect his opinion as well. Sometimes, our prices appear to be high, however, please remember that you pay GST+PST plus a $5 handling fee when you live in Canada and order DVDs from the US. We cover the GST and fee in our cost price - that is why the prices may appear to be higher.

So, readers, I would like to say that you should make your own decisions. We do not use other suppliers any more, in order to avoid the kind of problems Thomas has faced, and I assure you we are here to stay. We stand behind everything we sell, and we will do all we can to fix your problems.

Thank you for reading this post.

Kshitij Kumar.

thats what i call a customer service
hey satish, read it. it might help improvin your customer service !!!!

Welcome to forums Kshitij Kumar, you mentioned partners in the UK - who are these?

Ali

Hi Kshitij aka KKBhai ( from the old forums),

I stand by what I have said. You have every right to your own opinion also. If the concerned person is reading this, then I would urge him also to post his experience with your website at the earliest here so that readers can indeed make their judgement.

However you have misconstrued what I have stated. I indeed stated that I do not buy anything from your site, but I have asked friends to rent from your site in order to find out stuff that would be appropriate for us for further purchases. For that reason, yeah it is indeed a good service.

As I have said before, I would prefer sites which give me a best deal vis-a-vis prices. I have no problems with you being perfectly legal, but hell..paying 37 Bucks + 7%37 + 8%37 for a K3G DVD..I think I can get a better deal elsewhere.

So readers / folks, indeed make an informed choice when you want to buy anything from any site and that includes IW, or Canadaflix ..etc....

Thanks ;)

I think it was good that Mr Kshitij Kumar replied to the forum, if more retailers came here then everyone can put there point.
I have never used his service's for the same reason as skanth-it is expensive compared to most.

I also want to know from Mr Kshitij Kumar who is the contact for UK and what does he charge for postage?

are these GENUINE DEI authored DVD? or GENUINE BABA authored DVDs???

i dont know about others, but to me BABA is a GENUINE DVD athors at their class. :where:

Kasme Vaade: With English subtitles --- *ing Amitabh, Rakhee, Randheer Kapoor , Netu Singh

Stock #: D326
Buy for: Cdn $ 9.99

Ram Aur Shyam: Dilip Kumar , Waheda Rahman, Mumtaz, Pran

Stock #: D331
Buy for: Cdn $ 9.99

" BOYCOTT PIRATED DVDs! Canadaflix proudly stocks only ORIGINAL High Quality DVDs. We are proud to hail from the Indian subcontinent. We are proudly Canadian. Lets boycott Pirated DVDs! "

How about boycotting DVDs from 'Video Sound' 'Eros' 'YashRaj Films' etc while we are at it, since they are the biggest promoters of piracy.

Hi Folks,
today i received a mail from canadaflix as well as from IW assuring me the problem will be investigated and solved to my satisfaction.
Maybe i was wrong, but the fact remains, that this reaction did not follow one of my three e-mails but the opening of this threat.
I have ordered films from several countries and never had any problems - not even with indiaplaza.
I want to ad that i am no quality freak.
I am quality conscious but will accept even mediocre disks for getting access to foreign films at all.
But the faulty disk did freeze two standalone players.
Yes sknath i am in and from Berlin, the capital of germany.
I´ll keep you all up on the outcommings of this matter.
Thomas

Thomas, Its great news that they have responded.
What I would suggest is that you stick with Indiaweekly when it comes to purhcases, and i would urge you to become quality conscious.

Sprechen Sie Deutsche ?

I have something else to add and that is you can try these sites ONLY for your DVDs (as most of us here @ zulm do !)

http://www.indiaweekly (Afzal is the contact person there) and http://www.indiancdstore.com (satish is the contact person there)

You not only get good prices but also they have excellent shipping times. Just make sure that you order atleast 4-5 DVDs at a time so that you can save on shipping charges, which is a lil bit high for Deutschland. Do not be intimidated by the prices in US Dollars..I dont think no shop in Berlin can match their prices, and if they do , then you can get a price matching at Indiaweekly also !

Cannadaflix,

I do not buy from you ( no particular reason ) and probable never will, But I like your honesty, at least you came to your own defense, not like like other sites who chooses to remain silent and let other people defend them. People here should be a little more tolerant in their postings and be less hasty in labeling retailers as shady people.

Hi Folks,

You are a wonderful bunch. Thank you so very much for being supportive of my post, all of you who replied.

Unfortunately, I am travelling in India this past few weeks, and it is difficult to travel safely and find a reasonable Internet connection in the heartland, hence my delayed response.

Ali, the UK dealer we dealt with was a short term affair, which did not work out well. I wish them well, and we don't have that arrangement any more.

About other queries, regarding shipping etc., we would like to respond to you directly, offline, in order to not use this forum as our advertising medium, seeing as it is an unbiased medium. Please email us at [email=orders@canadaflix.com.]mailto:orders@canadaflix.com.[/email]

By the way, isn't it just absolutely devastating, what is happening here in India? It's a topic for another day, but I must say that everyone I have talked to - from the well-off Intellectuals to the poor "coolie" who helped me catch a train today - is absolutely convinced that this is a bunch of no-good politicians (or others) orchestrating the violence. The common man is still suffering as usual, and has no interest in the purported reasons behind this mayhem.

Before I lose this internet connection, here's a little story....

I met this Muslim porter today, when I had 5 minutes before the train left, I was 12 platforms away, did not have a ticket, and had my little son and thousands of $ worth of stuff in my luggage, all alone in a country I am not used to anymore.

He says to me, "I am a mussalman, saheb. You take my name, my porter number, and run to get the tickets. Trust me, I will meet you at the train."

By the way, I am a Hindu. I looked at him, I knew he meant what he said. I left everything with him, dashed to get the tix, and met him 4.5 minutes later where he had promised he would be.

Of course, the train only started another 5 minutes later - time enough for us to get the seat, pay him what he asked for, and to have him give me a golden nugget.

He told me - "see, I told you I would be here". I told him I knew he would be there.

He looked at me hard and said - "I wish our country's leaders could talk to each other like the common man like you and I can, we would all be so much better off" (loosely translated).

I did not know what to say to him. He looked sad. I felt sad.

I also felt good, somehow.

And I felt like telling other people that there is hope yet for the Indian subcontinent, as long as there are people like that porter around. And the subcontinent is full of them.

Have yourselves a good weekend. I can be reached at kkbhai@yahoo.com if anyone wishes to.

Kshitij Kumar.

Hey Kshitij..hope you come back safely to Ottawa ASAP...wishing you a speedy and safe journey back home !

Hi Folks,
a month has passed and it is time to do a quick reality check the proceedings to the subject of this threat.
Well, nothing has happened so far aside of that Kumar Guys first response buy mail just after i opened this threat and his postings in the threat.
But posting in a forum and actually doing anything to resolve the situation is not the same.
Threfore my position towards canadaf* still remains the same - at least unprofessional but more likely a scheme to con and cheat customers.
I have been accused of being hasty by captainamerica but waiting anaother month should prove that i am actually almost lethargic.
On monday i will try to contact my credit card company but i am not sure if, after all that time, it is still possible to get my money back, i believe there was a time time limit and suspect, that the quick reaction to the threat was a plot to prolong my hopes and patience beyond that timeframe.
Actually i hoped to end this matter on a lighter note, happily watching my disk, but this is real life and i should not have given them the time in the first place.
So, whoever still wants to do buiseness with them may go ahead but don't complain you have not been warned.
Greetngs and better luck to all of you,
Thomas