So, i was disappointed with IW and tried a change to Nehaflix, very unwise, very unwise.
First i really made it absolutely crystal clear with them that i wanted the dvd's safely packaged, as i live in Europe (that's a long bumpy ride) and needed them in MINT condition. I'm quoting their customer service here:

"Our packaging is very secure for large orders and i have not heard complaints on damaged shipments" (Jennifer, customer service Nehaflix)

So i made a 600 dollar plus order last week, and you can leave comments on the order when checking out, so i wrote that i wanted the dvd's safely packaged with lots of paper stuffing, fine, with Jennifers re-assuring reply i was safe, wasn't i?
So, today i received the parcel. NO SAFETY MEASURES AT ALL, they just dumped the dvd's in a thin paper box. The result: about 15 dvd's with loose discs and/or loose plastic pieces from broken boxes, and the worts of them all:

A pirated copy of Maqbool (to be released by Yash Ray in February) and the try to charge me 19.99 USD for this (there's a blurry cover of the "brand"? Music Today Home Video).
Today i have demanded an excuse and an explanation and i want full compensation for my return costs for the defect discs and the dupe. Otherwise i will start police procedures, when i visit the US (sometimes visit US in bussiness). Maybe they think they can cheat because i live in Europe? So, before this matter have been explained by one of the main persons/bosses at Nehaflix, I WARN YOU TO DEAL WITH THIS COMPANY.

So if there's someone from IW reading this:

You're very incompetent, but please take me back, please, i will crawl on my knees to buy from you again, no dupes there at least.

PS. Does anyone know of a responsible contact person at IW, that could provide the safety packaging? Or another retailer company in the US that can be 100 % trusted? Please help me!!!

I have scanned the Maqbool DVD but i don't know how to include a jpg here. Maybe someone of you folks could tell me how to do this?
Would be interesting to know what this copy (with a brown blurry ugly sleeve) of Maqbool is?
OK, i see, you must have http:// address. Maybe i could send the pic to Zulm Net?[/img]

Hi HumAapkeHainKoun,

you can upload @ Imageshack <Click>. You'll get the url to put it in this topic .

BTW. I've got also a Maqbool DvD (Here in Holland, the DvD is available for 4-5 months ) & the quality of the DvD is great.

Greetz,

SE.

Such high expectations from Bollywood? India is still a 3rd world country. Why do you deal with this junk anyways? Perfection is not the mission of India, Greed and Corruption is.

The comment about begging to go back to Incompetent IW is actually funny and has all kinds of implications .

Prem The Villian Chopra <- Best of the Best

[quote="PremChopra"]Such high expectations from Bollywood? India is still a 3rd world country. Why do you deal with this junk anyways? Perfection is not the mission of India, Greed and Corruption is.....

Hi Snake Eyes (thanks for pic info) and Prem Chopra!

Well, i just love Bollywood film and maybe India's still a 3rd world country, but these retailers live in US and are american i suppose.

Regarding Nehaflix i, at least, got some fast and friendly replies from Jennifer, who seems to be a nice person, and the matter with the defect dvds' will be handled it seems:

The Maqbool DVD i received may be the indian release (but the sleeve's so blurry it's hard to see). Music Today seems to have the rights for the dvd in India (but the one i ordered was the Yash Raj 19.99 upcoming release pictured on their site though).

According to Jennifer (and this sounds the same as dvdunlimited shops problem) the manufacturers send them dvds that already got loose discs,
she says "As you do know, the Indian DVD quality is not known for packaging this is how all manufacturers ship to us and we have no choice" and she also says "Do note, most of Indian Products are not up to the 1st Class Standard so far whether it is DVD's or another item".
She's sure right about the second quote but not about the first one.

Big retailers as Nehaflix and IW should go together and put pressure on the manufacturers, to deliver DVD's with no loose discs from the beginning. Regarding picture quality it's a hopeless problems.
We as customers shouldn't accept receiving faulty discs.

And for the the DVD's that's released in Europe, i think i will get these instead of the US ones, and maybe you non-european people would to, if you can watch them correctly (PAL?).
For US releases maybe i will try some other retailer. This DVDunlimited shop seems to get nice words here

HAHK:

You seem to misunderstand how Indian Economy for Product Manufacturing works. You must be lucky to be somewhere in west where there are concepts such as quality and perfection.

Us poor Indians, yes I am proud one, who have bigger issues to deal with such as: people dying since they cannot afford simple health care, having to put girls to sleep since they are a financial and social burden, corrupt officials and politicians who take the life out of people, 55% unemployment rate, 70% literacy rate and thousands more!

Easy for you to think we should focus on movie (fun non-essential stuff) quality, where the economy itself does not allow it. This is how it works: Producer gives exclusive right to one company. Well the owner of the company is forced to have his brother in-law manufacture DVDs to keep his sister happy. To make more money, he gives a copy to his nephew to make pirates. Owner makes $1 (just for comparison) for original and $2 for every pirate since he does not have to pay bribe to officials to export it. Now if the quality of pirate is not so much worse than the original consumer will gladly buy it for 25 % off the price. For you to be able to afford anything in India, you need money as there is no social care as in your country for poor people. So greed is important to survive, and corruption is a necessity. Poor quality for originals is by design. If you think DVD quality is bad, you should have seen the VHS.

You can blame retailers all you want, blame the manufactures, even the actors, but not much will improve. A country with 1.2 Billion people with not enough food and land, movie business is luxury.

Prem The Villian Chopra <- Indian People Are Not Bad! It’s the circumstances.

.............................
You can blame retailers all you want, blame the manufactures, even the actors, but not much will improve. A country with 1.2 Billion people with not enough food and land, movie business is luxury.

Prem The Villian Chopra <- Indian People Are Not Bad! It’s the circumstances.[/quote]

When i criticized "indian dudes" i meant the american people, of presumably, indian descent at american companies like Nehaflix, Eros, Asian, Spark etc etc. that sell or manufactures indian dvdfilm. I criticized them as 99 % of all other people here at the forum seems to do.

What does the fact that American Company Nehaflix (among others) purposedly sends out damaged and "maybe pirated" goods and charging full price, got to do with the fact that India does have many poor people and slums in cities (like Calcutta)?

It sounds a bit too fatalistic that all people of Indian descent around the world are doomed to be untrustable and even criminal, but you have given me your views of the reason hereof and they were interesting to read, thanks. I didn't know that corruption and greed, as you say, were the guidelines for indian business, but i've seen some other on this forum expressing this views.

But i start to think you may be right. If i order from, let's say Nehaflix, and i tell them that i have a shop and will make big orders on a regular basis in the future. That this first order is a test order and i badly need the dvds in mint condition and well packaged, and they still send out lots of damaged goods (and also maybe pirated) then something clearly is wrong. Not even Nehaflix can be this stupid, loosing all future business with all it's (for them) profit, so, maybe they are doomed and do have this "indian" burden of ineptitude as you say?

But i doubt it. India can and will be a great asian economic power (they already are big in the computer field with many european companies using indian highly qualified computer staff), just get rid of the caste system definitely and there's no limits for your country

[quote="HumAapkeHainKoun"].............................


Please forget about the smug economical/political analysis above. I don't know a thing about such matters, and it doesn't concern indian film or dvd, sorry

Hi, PremChopra!
I really likesd your post about India being still a 3rd world country. It's sometimes useful to replace problems where they belong. Anyway, I can add that if India is still in part "undevelopped" according to our Western criteria, there are more and more wealthy people (Azim Premji:software, Raman Roy:Business process outsourcing, Lakshmi Mittal: steel) with fortunes above 6 billion US $! Ajay Bijli, multiplex tycoon associated to Australian movie theatres company Village Roadshow, earned 5 million $ in 2000!
So, if there is an industry, money, profits, why not selling quality products? It would certainly be a way to develop India instead of letting the sole European countries produce good quality DVDs.

I really like commercial Bollywood movies. But are there some rencent films (2000's) that show a less "golden" and happy side of India? If so, could you, or anyone, recommend some titles?

Thanks. Cheers.

Rasky

One Word - "Corruption" Says it all. If things go just the way it support, everything will be great, but you have to pay to get anything done even if you doing it right way.